Monitor and respond quickly to incoming requests related to IT issues. Receive and respond to initial user inquiries via phone call, email and instant messaging type technologies including walk-up requests for assistance.

Utilizing critical thinking skills, research problem solutions through varied resources to quickly learn and adapt to a fast-paced technical environment.

Utilizing critical thinking skills, research problem solutions through varied resources to quickly learn and adapt to a fast-paced technical environment.

Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.

Properly document processes and/or technical discoveries for future reference and training purposes. Recommend procedure modifications or improvements, when applicable.