Serve as first point of contact for IT issues, triaging and resolving incoming requests across web-based and enterprise applications while maintaining strong response times in a fast-paced environment.

Administer user accounts, access permissions, and application configurations to ensure proper governance and security compliance across multiple platforms.

Author and maintain technical documentation for processes, troubleshooting procedures, and system configurations, creating a knowledge base used by the broader IT team.

Collaborate with cross-functional teams including developers, business analysts, and end users to resolve integration issues and support platform stability.

Monitor system health, application performance, and logs across enterprise platforms, identifying recurring issues and escalating complex problems with detailed ticket documentation.

Coordinate with enterprise partners and vendors on support tickets, escalations, and platform upgrades, ensuring timely resolution and minimal disruption to business operations.

Recommend and implement process improvements that reduced repeat support tickets and streamlined workflow efficiency across web-based and enterprise applications.